Social Enterprise Operations & Dispatch Coordinator

The split week

Full-Time, Monday-Friday, 8:00 AM - 4:30 PM.

About the role

Yard Reboot Project, Inc. runs two engines out of one operation: paid commercial and residential grounds care Monday through Thursday, and 100% free property rescues for seniors, disabled veterans, and homebound neighbors every Friday. Both engines run on dispatch. That is your seat.

As Operations & Dispatch Coordinator you build the routes, cluster the stops for density so crews spend their hours working instead of driving, field the incoming calls and quote requests, and keep the charitable nomination queue moving from intake to scheduled build. You are the calm voice a worried homeowner reaches, and the reason a crew lead never wonders what happens next.

This role is mostly office-based with regular field contact. It suits someone who is organizationally relentless, comfortable on the phone with people in difficult circumstances, and satisfied by a well-run day.

A day in this role

1. 7:00 AM - Confirm crews are rolling, resolve overnight scheduling changes, and send the day's route briefs.
2. 8:30 AM - Work the inbound queue: quote requests, client calls, and scheduling confirmations.
3. 10:30 AM - Review new charitable nominations, verify eligibility details, and call applicants with an update.
4. 1:00 PM - Build next week's routes by geographic density, balancing crew capacity against job duration.
5. 3:00 PM - Close-out review: photo verification, exception handling, and client follow-ups.
6. Thursday - Finalize the Friday relief build plan: volunteers, materials, disposal, and homeowner confirmation.

What you will do

• Manage daily Jobber dispatch calendars and route density across Greater Austin.
• Review and triage community yard nominations and code compliance referrals.
• Handle client communications, proposal clearances, diagnostic audits, and invoice tracking.
• Coordinate volunteer sign-ups and logistics for Friday rescue events.

What we are looking for

• 2+ years in service dispatch, CRM administration, or logistics coordination.
• Fluency with Jobber, QuickBooks Online, and Google Workspace.
• Exceptional customer empathy and strong multi-tasking abilities.

Nice to have

• Dispatch, scheduling, service coordination, or field-service operations experience.
• Comfort with route and job management software or a CRM.
• Strong written communication for client email and nomination correspondence.
• Bilingual English/Spanish.
• Experience with social services, case management, or working with older adults.

Tools & equipment we provide

• Our internal admin dashboard with live route mapping and density clustering.
• Company laptop, phone line, and shared inbox tooling.
• Dispatch software for crew assignments and job close-outs.

Physical requirements

• Primarily seated office work with extended screen and phone time.
• Occasional field visits to job sites, including outdoor time in Texas heat.
• Valid Texas driver's license for periodic site visits.

Pay & benefits

• Health reimbursement support (QSEHRA) and paid time off.
• Predictable hybrid office schedule with no weekend obligations.
• A role that directly connects community members with critical aid.

Where this role leads

• Months 1-3: learn our service catalog, route model, and nomination eligibility standards.
• Months 4-12: own weekly route construction and the full nomination pipeline.
• Year 2+: Operations Manager - capacity planning, crew scheduling strategy, and program budgeting.

Our hiring process

1. 1Apply here with a resume and a short note about the operations you have run.
2. 220-minute phone screen.
3. 3Practical exercise: cluster a sample day of stops and walk us through your reasoning.
4. 4Reference check and offer.